Infrastructure Engineer

Randalls Way, Leatherhead KT22 7TW, UK Req #111

08 April 2024

Established in 1982, Bytes has grown rapidly and now employs over 600+ people across 5 locations in the UK and Ireland. Our turnover in Financial Year 2019 was in excess of £520M. We work with SME’s, corporates and public sector organisations to modernise and digitally transform their IT infrastructures.

We invest in our employees through on-going support, training and advice to help them achieve their career aspirations, rewarding success both financially and personally. There is opportunity to grow and move internally which can be seen through our long-standing employees who have developed existing and new skills to move into senior positions in the organisation leaving space for new team members to begin their journey.

Your Future Starts Here

Why Bytes?

Over 600 staff (plans to double in size over the next 5 years)
Operating from modern, hybrid working environments with offices in Leatherhead, Reading, London or Manchester
Winners of an array of industry awards
Sunday Times Top 100 Best Places to Work
Excellent training and career prospects offered
Fantastic office with gym, canteen, open plan, smart casual dress code, regular incentives and company events
Supporters of 85+ charities with strong commitment to diversity and sustainability

POSITION DETAILS:
Position Title:	Infrastructure Engineer
Reports to (POSITION):	Infrastructure Delivery Manager
Team:	IT Support
Department:	IT

PURPOSE OF JOB:

To provide high-quality network and server infrastructure, including on-premises and cloud solutions, to support Bytes Software Services staff. Ensuring all internal systems are functioning as expected both onsite and at remote locations with the minimum of disruption to users working environment.

KEY RESPONSIBILITIES:

Responding to the Infrastructure ticket queue in FreshService

Monitoring and responding to enterprise infrastructure issues

Server/network hardware builds, configuration and installation

Creation and management of Citrix Releases

Pro-active maintenance of servers, including software and firmware patching

Creation and execution of change requests

Point of escalation for other teams within Systems Support

Provide consistently professional and high-quality interface between Systems Support and its customers

Liaising with external resources (suppliers / manufacturers / support providers)

Other task as provided by your manager

OPPORTUNITIES

Join a rapidly growing business with scope for career development

Help shape and steer our infrastructure as we expand

Exposure to a large variety of solutions such as Cloudflare, Microsoft Azure, NetApp, SCCM, vSphere/Tanzu Kubernetes Grid

Take part in project led work, with the opportunity to lead elements of the project

Maintain infrastructure information and documentation for the team

WIDER TEAM NETWORK
Internal	All Bytes staff
External	Manufacturers, Suppliers, and third-party support companies
QUALIFICATIONS, EXPERIENCE, & SKILLS:
Essential Knowledge:
Operating Systems – Windows, Windows Server, Linux (Debian/Ubuntu) Cloud – Microsoft Azure Firewall – Checkpoint/pfSense, Cloudflare, NetScaler Networking – Cisco, HPE/Aruba, Ubiquiti – OSPF, RIP, BGP Email/Messaging – Microsoft Exchange/ExchangeOnline, Mimecast, Microsoft Teams Storage – NetApp (NFS), Synology/QNAP (iSCSI) Virtualisation – VMWare vSphere, Docker, Kubernetes/Tanzu Kubernetes Grid		ESSENTIAL
Additional Knowledge
Virtual Desktop – Citrix VDI Management Tools – Microsoft SCCM Databases – SQL Server, MySQL/MariaDB Monitoring – ActiveXperts, DarkTrace, PRTG		DESIRABLE
Skills
Ability to work under own initiative Ability to follow written and verbal instructions Ability to work to strict deadlines Ability to provide training to other team members, and other employees Ambitious and willing to work towards specialisation in corporate systems Excellent communication and interpersonal skills Good documentation skills including Visio drawings Previous experience in IT Infrastructure/support and fault finding Current valid driving license		ESSENTIAL
Qualities
Articulate, literate, presentable, customer facing and technically astute Self-motivated, enthusiastic and willing to learn Punctuality and good time keeping are essential to this role Team player Commercial awareness		ESSENTIAL

Training provision

Necessary training on products and applications where required

Bytes Software Services Ltd provide a full induction programme to assist in integration to the organisation. The individual will also be expected to attend training courses and take exams to assist with keeping up the business’ vendor accreditations

ADDITIONAL INFORMATION

Based at Bytes Software Service head office in Leatherhead. Occasional visits to other company offices may be required. Occasional out-of-hours work may be required

Other details

Job Family Employee
Job Function Technical Support
Pay Type Salary

Apply Now

Randalls Way, Leatherhead KT22 7TW, UK